Corporate & Social Responsibility Policy

Introduction to our Corporate & Social Responsibility (CSR)

Anglia Translations Ltd are committed to ensuring that any business undertakings are conducted as ethically and socially as possible by following the points outlined in this policy.

At Anglia Translations Ltd, we take this responsibility seriously, we’re all about driving the changes needed to reshape our economies and create a fairer society through responsible business. We understand our responsibility to give back to our community to ensure that our local communities evolve and to make our society a more inclusive and fairer place for all.

CSR refers to the way in which businesses regulate themselves in order to ensure that all of their activities positively affect society. CSR policies aim to guarantee that companies work ethically, considering human rights as well as the social, economic and environmental impacts of what they do as a business.

Businesses should meet, and aim to exceed, any relevant legislation, and if legislation does not exist in a particular area, the company should ensure they carry out best practices anyway.

Who We are and What We Do

Anglia Translations Ltd provides professional translation and interpreting services to companies of all sizes, from small start-ups to international global brands. We pride ourselves on our commitment to quality, our personalised customer service and our expert project management.

Our Mission

Delivering professional and cost-effective translations, that are delivered on time and on budget every time. We approach our work with integrity, honesty, and transparency, fostering meaningful, enduring relationships with all our partners.

Our Vision

Our vision is to ensure global access to information, empower clients in a multilingual
marketplace, and foster equality for all through effective communication.

Our Values

1.We Value Quality, it’s Our Passion
2.We Value Long-Term Partnerships
3.We Value Promoting Unity in Diversity
4.We Value Empowering Others
5.We Value Collaboration and Connection

Looking After Employees

Anglia translations Ltd understands the importance of looking after our employees and providing a respectful and empowering working environment.

Our guiding principles are as follows:

  • We will not risk the health and safety of our employees and community. Our Health & Safety Policy is available to all staff
  • We will maintain a work environment whereby all staff feel equal and feel full job satisfaction.
  • Our Equal Opportunities Policy is available to all staff
  • All staff will be paid fairly, appropriately and on time, exceeding the Living Wage and providing benefits such as a pension and flexible working arrangements
  • All staff are provided with full training in order to carry out their role and responsibilities
  • All staff will have the opportunity to attend an annual appraisal with a mid-year follow up meeting where personal development goals will be established and monitored
  • A communication log is maintained detailing any key announcements. Team meetings for all staff will be held regularly for key communication
  • An open door policy is promoted by management for all staff

Community Engagement

As a family-run business, Anglia Translations Ltd values long-standing relationships with clients, colleagues, employees, suppliers, and its communities. These relationships are built on the foundations of respect, trust, kindness, and empowerment.

Our commitment however goes beyond boundaries, as we extend our family mindset to serve and support our communities to enhance the lives of others. We serve as a bridge across communication, linguistic and cultural gaps, dedicated to creating a positive impact.

For us, it goes beyond business; it’s about embracing difference, upholding ethical standards, forging a sense of community, and inspiring hope.

Being a responsible business involves more than just pursuing profits; it requires the sharing of time, expertise, resources, and finance to positively contribute to communities and society, locally, nationally and internationally.

We actively seek out solutions to address societal issues, partnering with others to empower individuals, families, and communities to thrive by eliminating obstacles and challenges.

Anglia Translations Ltd are also committed to supporting the local community by employing local people. Through collaborative efforts, our goal is to provide others with the vital support, resources, tools, and skills that are needed, all geared towards improving their quality of life and paving the way for a brighter future.

Together, our social mission is to provide holistic support, addressing and tackling critical issues like poverty, education gaps, mental health, language barriers, family challenges, homelessness, and social isolation.

We want to translate our values into practical actions, to help enrich the lives of those in our community, and actively contribute to building a more inclusive and fair society, ultimately ensuring people are empowered to lead better lives.

Here are the four ways we are actively making a difference:

  • Volunteering Days – We encourage our employees to give back to their local community by providing them with dedicated hours each year. This enables them to select organisations that resonate with their values or align with our business objectives and provide practical, hands-on support, recognising the mental well-being benefits of volunteering.
  • Sharing specialist skills – Our team and partners possess a wide range of expertise, and we are eager to offer pro bono translation services to our chosen charitable organisations. We are committed to breaking down language barriers, ensuring those in need have access to information in their native language.
  • Quarterly resource donations – We understand the importance of practical assistance, even in the form of small items. As such, we are dedicated to organising, managing, and delivering food, clothing, and essential donations to local organisations on a regular basis to provide crucial support, particularly for those children, individuals or families facing challenge in our local area.
  • % of profits to charity – Each year, we assess and decide on our approach to donating a percentage of our profits to enhance the lives of others, especially those facing educational challenges, family issues, language barriers, homelessness, and isolation.


Anglia Translations Ltd recognises that as well as having the above goals in place it is equally important to measure, monitor, track and report on these goals.

The process of tracking and monitoring a business’s investment in communities involves identifying key performance indicators (KPIs), setting targets, collecting data, and communicating the results to stakeholders.

This helps ensure that the investment is effective and aligned with the company’s values and objectives. Clear KPIs, data collection, and analysis will help us to demonstrate our commitment to making a positive impact on the communities we serve.

We will look at a combination of quantitative and qualitative data so that all employees understand
the data we want to collect as well as how we plan to use this data.

Examples of Quantitative Data for Tracking Charitable Objectives include:

  • Number of people/employees involved – Count the total number of individuals who actively
    participate in charitable activities or initiatives.
  • Number of beneficiaries – Quantify the number of individuals or groups who directly benefit from charitable efforts.
  • Number of hours – Measure the total amount of time volunteered by employees or community members.
  • Amount raised – Track the total monetary funds raised through fundraising events, campaigns, or donations.
  • Amount donated – Record the total monetary value of donations made to charitable organisations or causes.
  • Amount given in free time – Calculate the monetary value of employee time or resources donated outside of working hours.
  • Amount saved – Determine the monetary value of cost savings or benefits provided to charitable organisations through discounts, pro bono services, or in-kind contributions.
  • Number of partnerships – Track the number of partnerships established with charitable organisations or community groups.
  • Volunteer participation rate – Calculate the percentage of employees or community members
    actively engaged in volunteering efforts.
  • Cost per beneficiary – Determine the average cost incurred to benefit each individual or group
    receiving support from your charitable initiatives.

Examples of Qualitative Data for Tracking Charitable Objectives include:

  • Quotes – Gather quotes or testimonials from beneficiaries, employees, or stakeholders to capture their subjective experiences, opinions, or feedback on the impact of the charitable initiatives.
  • Case studies and stories – Create in-depth narratives that highlight specific individuals or groups impacted by the charitable efforts, showcasing their personal journeys, challenges, and successes.
  • Photos – Capture visual representations of the charitable activities, events, or interactions to convey the emotions, atmosphere, and human connections involved.
  • Videos/whiteboard animations – Produce video content featuring interviews, event highlights, or success stories to provide a multimedia perspective on the impact of the charitable initiatives.
  • Written testimonials – Encourage individuals, including beneficiaries or employees, to share written accounts of their experiences and the positive effects they have witnessed or personally experienced.
  • Podcast series – Create audio content that explores the stories, perspectives, and insights related to the charitable initiatives, allowing for a deeper understanding and connection with the audience.
  • Infographics – Develop visual representations that summarise key information and outcomes of the charitable efforts in a concise and engaging format.
  • Surveys or feedback forms – Conduct surveys or feedback collection to gather qualitative data on experiences, satisfaction levels, or suggestions for improvement.
  • Impact scales, Beneficiaries – Use impact scales to quantify the positive effects experienced by beneficiaries, such as increased confidence, improved well-being, or measurable outcomes.
  • Impact scales, Employees – Utilise impact scales to measure the benefits gained by employees through their involvement in charitable activities, such as acquiring new skills, enhancing wellbeing, or personal growth.
  • Social media engagement – Monitor and analyse social media interactions, comments, and messages related to the charitable initiatives to gain insights into public perception and engagement.
  • Focus groups or interviews – Conduct qualitative research through structured interviews or focus groups with beneficiaries, employees, or stakeholders to delve deeper into their perspectives, emotions, and opinions regarding the impact of the charitable initiatives.

Protecting the Environment

Anglia Translations Ltd recognises the importance of protecting the natural environment. We are committed to running our business as sustainably as is feasibly possible.

Our guiding principles are as follows:

• Where possible we have a paperless office
• We are committed to following best practices when disposing of any waste ensuring that we recycle as much as possible
• All company vehicles are electric

Looking after Customers

Anglia Translations Ltd understands the importance of long-term relationships with clients. We want every customer to have a positive experience at every touch point with us and we encourage feedback to ensure we are constantly improving our processes.

Our guiding principles are as follows:

• We are ISO9001-2015 accredited. Annual external audits are carried out to ensure we are still carrying out best practices in accordance with this standard
• Quality is at the heart of what we do and all our processes are dictated by this
• We aim to be transparent in how we conduct our business with our clients
• We treat all our clients with respect and kindness
• Annual client surveys are sent out to all clients for feedback and comments. All comments will be actioned.
• Monthly Business Reviews are carried out with key clients
• All feedback is taken seriously and is actioned in accordance with ISO9001:2015
• Key communication with clients is always carried out in writing. Minutes of important meetings will be taken and circulated to all relevant stakeholders

Suppliers’ Standards

At Anglia Translations Ltd, we understand the importance of our supply chain and maintaining positive relationships with all of our translators.

We have a rigorous screening process for all of our suppliers and ensure that contracts are in place which outline the basis of our working relationship and expectations of both parties.

Basic requirements for all suppliers are as follows:

• A minimum of 5 years’ translating experience.
• Based in the country of their mother tongue.
• Relevant University degree.
• Postgraduate translation qualification.
• Membership of a professional linguists’ association e.g. Institute of Translation and Interpreting (ITI), Chartered Institute of Linguists (CIoL).
• A sector specialism (preferable).

Our guiding principles when working with our suppliers are as follows:
• All suppliers will be treated fairly and respectfully and will be paid on time
• All pricing negotiations will be fair and all suppliers will be paid appropriately
• We are committed to providing clear communications to our suppliers with clear and concise instructions for every project
• We encourage feedback and discussions on our work practices and how we can improve our working relationships
• We are happy to provide testimonials for our suppliers to raise their profile and assist them in securing additional work
• We only work with suppliers that are based in the country of their mother tongue

Summary Statement

We encourage our employees to support the objectives outlined in this policy and provide them with a variety of opportunities and mechanisms to actively engage in social issues and ethical and environmental practices that align with both their personal values and those of the business.

We involve our employees in decision-making processes related to activities that directly impact their work and the organisational culture, and we encourage feedback from all stakeholders to ensure that everyone can contribute to our progress in corporate and social responsibility.

We do this because we firmly believe that doing good, actively collaborating with our community, and being mindful of local social and environmental issues represent responsible ways of conducting business.

We are convinced that being more socially minded yields numerous benefits, including improved health, well-being, enhanced social mobility, reduced inequality, and a more enriched workplace culture.

As such, we are enthusiastic and eager to collaborate with suppliers and customers who share our mindset, goals, and values. These advantages not only benefit our employees and key stakeholders but also have a positive impact on society as a whole, we firmly believe that this is the responsible way to do business.